取消与退款政策

本政策说明 Geek Slope（ABN 64937759933）在订单取消、押金退还、提前归还与设备故障情况下的处理方式。

版本：1.0　最后更新：—

一、您在《澳大利亚消费者法》下的权利

本政策是对您在《澳大利亚消费者法》（Australian Consumer Law）下权利的补充，不构成任何限制。若设备或服务存在重大失败，您有权取消并获得退款，或要求赔偿价值减损；若为非重大失败，我们将在合理时间内修理或更换。我们无权仅因超过某一时限而拒绝上述法定救济。

二、改变主意的取消（取件前）

• 下单后 24 小时内且尚未取件：全额退还已付租金与押金。
• 超过 24 小时但在约定取件日之前：退还已付租金，扣除实际已发生且不可退的支付处理费；押金全额退还。

三、取件后取消或提前归还

租金按已使用天数（含任何约定的最短租期）计收，已使用天数不予退款。剩余未使用天数在扣除已发生成本后退还。押金按第五条处理。

四、未取件（No-show）

未在约定时间取件且未提前通知的，我们可扣除已发生的备货、预留与处理成本；其余款项退还。

五、押金退还

• 设备归还并完成验机后，我们在 10 个营业日内退还可退押金。
• 如需扣款，我们会提供逐项结算说明及维修报价、照片或发票等凭证。
• 扣款仅限实际、合理的费用：超出正常损耗的维修或更换费、缺件、必要清洁费、逾期费。正常损耗（fair wear and tear）不扣款。
• 扣款金额不得作为惩罚，且受《澳大利亚消费者法》不公平合同条款制度的约束。

六、设备故障

如设备在租期内因非您的原因发生故障，我们将安排维修、更换或按未使用天数退款。若故障系因误用、事故或未经授权的改动造成，则可能按租赁协议向您收取相关费用。

七、退款方式与时间

• 退款可按您的选择退回原支付方式或账户余额。
• 信用卡退款通常在我们处理后 5–10 个营业日到账；银行转账退款可能需要额外时间。
• 退款金额与币种与原付款一致（澳元 AUD）。

八、如何申请

请通过订单详情页面或发送邮件至 connect@mail.geekslope.de5.net 申请，并注明订单编号。我们会在收到申请后 5 个营业日内回复处理结果。

九、投诉

如对退款结果有异议，请先联系我们。您也可以向维多利亚州消费者事务局（Consumer Affairs Victoria，consumer.vic.gov.au）或澳大利亚竞争与消费者委员会（ACCC，accc.gov.au）寻求协助。

十、联系我们

Geek Slope
地址：568 Collins Street, Melbourne, 3000
电话：0466882524
邮箱：connect@mail.geekslope.de5.net

Cancellation and Refund Policy

This Policy explains how Geek Slope (ABN 64937759933) handles order cancellations, security bond refunds, early returns, and device faults.

Version: 1.0 Last updated: —

1. Your Rights Under the Australian Consumer Law

This Policy supplements, and does not limit, your rights under the Australian Consumer Law. If a device or service has a major failure, you are entitled to cancel and obtain a refund, or to compensation for a reduction in value; for a failure that is not major, we will repair or replace within a reasonable time. We will not refuse these statutory remedies merely because a particular time limit has passed.

2. Change-of-Mind Cancellation (Before Pickup)

• Within 24 hours of placing the order and before pickup: rent and security bond already paid are refunded in full.
• More than 24 hours after placing the order but before the agreed pickup date: rent already paid is refunded, less any payment processing fee actually incurred and non-refundable; the security bond is refunded in full.

3. Cancellation or Early Return After Pickup

Rent is charged for the days actually used (including any agreed minimum rental period) and is not refundable for those days. The remaining unused days are refunded after deducting any costs actually incurred. The security bond is handled under clause 5.

4. No-show

If you do not collect the device at the agreed time without prior notice, we may deduct costs actually incurred for preparation, reservation, and processing; the remaining amount is refunded.

5. Security Bond Refund

• Once the device has been returned and inspected, we refund the refundable portion of the security bond within 10 business days.
• If any amount is deducted, we will provide an itemised settlement statement together with supporting evidence such as repair quotes, photographs, or invoices.
• Deductions are limited to actual, reasonable costs: repair or replacement costs beyond fair wear and tear, missing accessories, necessary cleaning fees, and overdue fees. Fair wear and tear is not deducted.
• Deductions must not be punitive and are subject to the unfair contract terms regime under the Australian Consumer Law.

6. Device Faults

If a device develops a fault during the rental period through no fault of yours, we will arrange a repair, replacement, or a refund for unused days. If the fault results from misuse, an accident, or an unauthorised modification, related costs may be charged to you in accordance with the rental agreement.

7. Refund Method and Timing

• Refunds can be made to the original payment method or to your account balance, as you choose.
• Credit card refunds are generally received within 5–10 business days of processing; bank transfer refunds may take additional time.
• Refund amounts and currency match the original payment (Australian dollars, AUD).

8. How to Apply

Please apply through the order details page or by emailing connect@mail.geekslope.de5.net, quoting your order number. We will respond with the outcome within 5 business days of receiving your application.

9. Complaints

If you disagree with a refund outcome, please contact us first. You may also seek assistance from Consumer Affairs Victoria (consumer.vic.gov.au) or the Australian Competition and Consumer Commission (ACCC, accc.gov.au).

10. Contact Us

Geek Slope
Address: 568 Collins Street, Melbourne, 3000
Phone: 0466882524
Email: connect@mail.geekslope.de5.net